Productivity and efficiency might seem to be identical. We think efficiency, in opposite to productivity, mainly will show in your client-provider relations.
Your company may be highly productive but e.g. your complaints-department may not respond too eagerly, seen from your customer’s perspective. Or one of your suppliers considers preferring a competitor because the terms of payment never have been agreed mutually in sufficient detail. Those incidents could result in considerable costs without giving a clear trail where those costs were originated.
We analyze your processes from a customer’s, a supplier’s and your point of view. For the benefit of your business.